Today, my co-worker and I were jokingly telling our boss that we were going to file a religious discrimination complaint against our company because they provide coffee, but refuse to purchase us a water cooler. My co-worker is mormon and doesn’t drink caffeine. My boss says “Oh yeah, I forgot to tell you guys, they’re getting rid of coffee too. The company is no longer paying for it. You’ll have to buy it yourselves.”
Wow. So I knew last week’s all company conference call with the CEO was serious when he told us we were $10 mil in the red, but cutting out coffee? Really? Listen, I’m all for tightening our belts. I do think it’s time we all started being more responsible with our money. BUT, there is a point at which it’s taken too far. If you look at some of the most successful companies, companies who have been able to hold on and maybe even prosper even in the worst of times, you usually find that they also have happy employees. I think the CEO of my company has failed to take into account the tremendous benefit to a company of taking care of its employees. The most obvious, of course, is low turnover. But there are other benefits as well. Studies show happy employees take fewer sick days, are higher performers, and speak highly of their companies outside of the workplace.
A more grateful person would probably be happy with my job. I have a 401k and health insurance. I am eligible for a small raise once a year. I get two weeks of paid vacation and 6 days of sick leave. I make twice the minimum wage and have a nice boss. I am incredibly lucky right now just to have a job, I know that. I was unemployed for almost two years, and I know how much it sucks. Unfortunately for me, just collecting a paycheck isn’t going to sustain me for very long.
Greg Smith, president of Chart Your Course International, researches employee satisfaction and helps business leaders create better workplaces. In his research, he has found that there are 5 keys to increasing job satisfaction and retention among employees:
- Provide a positive working environment
- Reward and recognition
- Involve and increase employee engagement
- Develop the skills and potential of your workforce
- Evaluate and measure job satisfaction
I would add one more to this list, at least for women and mothers:
- work/life balance or job flexibility
My company does not get a passing grade in any of these categories.
Provide a positive working environment – No drinking water, no break room, no radio, no coffee. No perks. On my first day, my manager said my job is to be in the office every second of the workday because there’s a one in a million chance we could get randomly audited. When I asked about the lunch hour, he kind of hemmed and hawed and basically told me (disdainfully) that the law requires employees get a lunch break, but it’s important for someone to be here all the time. I said “well, what do my counterparts in other offices do for their lunch hour?” He said “they mostly just eat at their desks.”
Reward and recognition – Well, last month we did get an email from our managers saying we did a great job exceeding our numbers, immediately followed by 3 paragraphs of what we are doing wrong.
Involve and increase employee engagement – If this means keeping employees in the dark on everything going on with the company until we hear it from the mouths of our customers, then we get an A+! I’ve never met anyone else in a company of 3,000 except my direct manager and the three guys I work with, and no one has ever asked my opinion about anything.
Develop the skills and potential of your workforce – See above re: employee engagement. We seem to operate on a “not your job description, none of your business” mentality. Weird. Most companies love their employees to be interested in other aspects of the company beyond their job description. Not this one.
Evaluate and measure job satisfaction – This one is so desperately needed and could probably solve some of the other problems above. Once a year we are required to fill out a 2-page evaluation with each answer limited to space for 3 or 4 sentences. The questions are all geared toward how we are contributing to the company. There is no opportunity to write open comments, suggestions or opinions, and I’m pretty sure human resources doesn’t even play a part in this process.
Now granted, I don’t even drink the office coffee unless I am super desperate (we don’t have a dishwasher to wash the coffeepot which I find utterly disgusting). However, it’s the principle. That can of coffee represented the one tiny luxury this company afforded its employees. I suppose I should just be grateful that I am in a comfortable, climate controlled office and that I get paid reliably every two weeks. Well, it’s semi-climate controlled. The air conditioner doesn’t work when the temps get above 90 degrees.
But my feeling is that I am sitting in this office for 8 or more hours a day 5 days a week – I need a little incentive to dedicate 3/4 of my precious few hours of the day to lining someone else’s pockets (cuz let’s face it folks, I ain’t gettin’ rich on a 25 cent yearly raise). Job happiness is about so much more than pay. I wish my company’s decision makers realized that. Instead, they choose the reactive route so many other companies ascribe to as well: Provide employees with the absolute minimum to do their jobs. And what do you think employees give back? The absolute minimum to keep their jobs.
If I had any other options, I would leave in a heartbeat and never look back. I would much rather be at home watching my son grow up than spending most of my week at a company that doesn’t even know I exist.
I’m curious about other people’s opinions on this topic. Do you think work is just work and it is wrong to expect anything more than a paycheck? Do you think an employer’s only responsibility to its employees is to pay them for the work done, or do you think employers should provide more “human” benefits? What makes or would make you happy at a job?